HOW WE HELP?

Know When Customers Read Your Reminders—And What to Do Next

Sending payment reminders into the void? Equisettle shows you exactly who opened your emails who clicked and who's ignoring you—then recommends the right next move.
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4.9/5 average rating
4.9/5 average rating
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Automated invoice payment collection, from prediction to  payment

Built specifically for leading finance team - built now, for later.

See who's actually reading

Real-time tracking shows which customers opened your reminder clicked the payment link or ignored you completely. Stop wondering if your email even arrived.

Get smart recommendations

Customer opened but didn't pay? Equisettle recommends sending an SMS. Three emails ignored? Time to try WhatsApp. Recommendations based on what actually works.

Stop wasting time on ghosts

Identify customers who never engage with email. Switch channels automatically instead of sending reminder after reminder into an inbox they don't check.

Know the best time to reach them

Historical data reveals when each customer actually engages. Some check email at 7am. Others respond to SMS at lunch. Reach them when they're paying attention.

Understand response patterns

See which message templates get opens. Which subject lines get clicks. Which channels get payments. Optimise based on real data not assumptions.

Our Impacts

Real Results.
Real Impact.

See how thousands of users are transforming the way they work. From faster project completion to less stress, our platform helps you achieve more—every single day.
Trust user world wide
"The workflows are completely automated, handling cases and invoices automatically without needing an agent's intervention."
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/5
"The automated system sends timely reminders without me having to play the "bad guy," while giving me instant visibility into which accounts need attention."
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/5
"I use Équisettle to automate our accounts receivable processes, which were full of overdue invoices, and this helped reduce manual intervention."
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/5
3x Faster Project completion time
Operating loop

From financial record to resolved account.

We helps teams define what can move automatically, what needs approval and what should be escalated with context.

Connect

Bring supported customer, invoice and payment data into Equisettle. Your accounting system remains the financial source of record.
 

Decide

Organise accounts by attention required and give the team a clear next action.
 

Act

Move approved workflows forward, coordinate communication and route exceptions to the right person.
 

Resolve

Record promises, disputes, payments and outcomes against the account, then keep supported records aligned.
 

See how your receivables operation could run.

Show us how your team works today. We will demonstrate how Equisettle can connect the priorities, actions and exceptions currently spread across your finance operation.

Book a Demo

Questions? Ask Equi.

What channels does Equisettle use for intelligent payment communications?

Equisettle sends automated payment reminders via email, SMS and WhatsApp — reaching customers on whichever channel they respond to fastest.

Can I customise the tone and content of Equisettle's payment messages?

Yes. Every message template is fully customisable. You control the wording, timing and channel for each stage of the collections workflow.

How does Equisettle decide when to send each reminder?

You configure the escalation schedule — for example, a friendly reminder at 7 days, a firmer follow-up at 14 days, and a final notice at 30 days — and Equisettle executes it automatically.

Does Equisettle personalise messages for each customer?

Yes. Messages automatically include the customer name, invoice number, amount and due date so every communication feels personal rather than generic.

What happens if a customer replies to a payment reminder?

Inbound replies are logged against the case so your team has full context. WhatsApp and email replies route back to your inbox with the invoice history attached.

Can I pause communications for a specific customer?

Yes. You can pause, snooze or stop communications for any individual invoice or customer at any time directly from the Equisettle dashboard.