HOW WE HELP?

Reach customers where they actually respond

Send reminders via email, SMS, and WhatsApp based on what works for each customer. Start gentle, escalate strategically. Stop using one-size-fits-all communication that gets ignored.
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4.9/5 average rating
4.9/5 average rating
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Automated invoice payment collection, from prediction to  payment

Built specifically for leading finance team - built now, for later.

Reach customers through their preferred channel

Some customers respond to email, others need SMS. System tracks engagement and adapts to what works. Stop sending emails that get ignored - use the channel that actually gets responses.

See which channels drive actual payments

Track response and payment rates by communication channel and customer segment. Some industries respond to email, others need phone calls. Optimize strategy based on real performance data.

Maintain consistent professional communication across all channels

Templates ensure brand consistency whether sending email, SMS, or WhatsApp. Professional tone and messaging regardless of channel. Unified communication strategy across all touchpoints.

Escalate strategically from gentle reminders to urgent notices

Start with friendly email reminders, escalate to SMS for overdue invoices, final notices via WhatsApp. Graduated approach maintains relationships while increasing urgency. Professional escalation without damage.

Stop sending messages customers ignore

When email open rates are low, system can automatically try SMS or WhatsApp. Adaptive communication ensures your message gets through, increasing collection success without manual effort.

Our Impacts

Real Results.
Real Impact.

See how thousands of users are transforming the way they work. From faster project completion to less stress, our platform helps you achieve more—every single day.
Trust user world wide
"The workflows are completely automated, handling cases and invoices automatically without needing an agent's intervention."
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/5
"The automated system sends timely reminders without me having to play the "bad guy," while giving me instant visibility into which accounts need attention."
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/5
"I use Équisettle to automate our accounts receivable processes, which were full of overdue invoices, and this helped reduce manual intervention."
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/5
3x Faster Project completion time
Operating loop

From financial record to resolved account.

We helps teams define what can move automatically, what needs approval and what should be escalated with context.

Connect

Bring supported customer, invoice and payment data into Equisettle. Your accounting system remains the financial source of record.
 

Decide

Organise accounts by attention required and give the team a clear next action.
 

Act

Move approved workflows forward, coordinate communication and route exceptions to the right person.
 

Resolve

Record promises, disputes, payments and outcomes against the account, then keep supported records aligned.
 

See how your receivables operation could run.

Show us how your team works today. We will demonstrate how Equisettle can connect the priorities, actions and exceptions currently spread across your finance operation.

Book a Demo

Questions? Ask Equi.

What channels does Equisettle use to contact customers?

Equisettle sends payment reminders via email, SMS and WhatsApp — reaching customers on the channel they are most likely to respond to.

Can I choose which channel to use for each customer?

Yes. You can set channel preferences per customer or configure workflows to try multiple channels in sequence if there is no response on the first.

Does WhatsApp work for B2B invoice reminders?

Yes. WhatsApp has significantly higher open rates than email for payment reminders — particularly effective for SME customers who manage their business from their phone.

Are SMS reminders included in all Equisettle plans?

Multi-channel reminders including SMS and WhatsApp are available on Growth and Platinum plans. Check the pricing page for full plan details.

Can customers reply to Equisettle reminders?

Yes. Replies to email and WhatsApp reminders are routed back to your team with the full invoice context attached so you can respond in one click.

How does Equisettle track which channel each message was sent on?

Every communication is logged against the invoice case — showing the channel used, the message sent, whether it was delivered and whether it was opened.